Overview

We're looking for a Support Engineer Node.js in Guadalajara. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We’re in the top 50 companies to watch in LA.

Engagement Details

Our client is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.

The co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.

Our client has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.

Our engineering team is distributed across Los Angeles, Toronto, and Latin America. As a pioneering member of the team, your primary focus will be to help continue to build the product from the ground up. We are looking for a motivated, self-starter who can work in a distributed team environment. This is a hands-on role. The day-to-day responsibilities are broad, and you will ultimately be responsible for shipping software.

NOTE: You need to live in Guadalajara, and be ok with a hybrid work environment working in the office 2-3 days per week.

In this role, instead of focusing on rapid feature development, you will focus on improving the system's stability. Responsibilities will include the following:

• Building internal admin tools.
• Handling complex issue reproducing scenarios.
• Improving the resiliency of the system.
• A lot of data fixes and the infrastructure to repair and import the data.
• Writing a lot of tests so we can refactor.
• Refactoring.
• Investigate and resolve customer-reported bugs in a timely and efficient manner.
• Work with the engineering team to identify and fix bugs that are found during internal testing.
• Develop and maintain test cases to ensure that the quality of our products is maintained.
• Work with the customer support team to troubleshoot and resolve customer issues.
• Stay up-to-date on the latest bug-fixing techniques and best practices.

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. Flexible hours. Join daily standups, sprint planning, and retrospective meetings. Other than that you’re in control of your own schedule.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Upper-intermediate to fluent speaking and writing English. Able to have a real-time conversation.
• 2+ years of full-time hands-on Software Engineering experience.
• 1+ years of full-time hands-on React.js (or Vue or Angular) experience.
• 2+ years of full-time hands-on Node.js API backend experience.
• 2+ years of full-time hands-on SQL experience.
• 1+ years of full-time hands-on unit testing experience.
• Experience working in startups.
• Strong proactive communication skills.
• Strong debugging skills.
• Excellent problem-solving and analytical skills.

Nice to haves

• Java experience.
• Code complexity, big O notation.
• Experience with test-driven development.
• Developing with failure scenarios in mind, with race conditions and process termination during mid-processing.
• Bachelor’s degree in Translation, Linguistics, or a related field.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 60+ people going to 100+ by the end of the year. The current client size team is 246+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.