Overview

We're looking for a Community Manager II. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We’re in the top 50 companies to watch in LA.

Client Engagement Details

Our client is a globally recognized leader in interactive entertainment, operating one of the most played competitive titles in the world. We're looking for a highly operational, community-savvy advocate to support the game in Oceania. As boots on the ground, you'll help localize and execute community activations, grassroots events, and campaign strategies that truly resonate with local players. You'll work closely with our client's APAC teams to support direct-to-player communications, identify local trends, surface community feedback and opportunities, build and look after the influencer ecosystem, and collaborate with agencies and partners. This is a role for someone who lives and breathes competitive gaming and knows how to turn that passion into meaningful player impact.

What You’ll Do:

• Collaborate closely with the OCE Publishing Lead and APAC teams to shape local strategies for direct-to-player communications, ensuring a consistent and resonant experience.
• Identify where players gather, from Discord servers and fan sites to grassroots tournament hubs, and evaluate opportunities for local engagement.
• Help execute campaign plans at the local level, translating high-level strategy into community and grassroots execution that make players proud.
• Propose and lead the execution of events, meetups, and community initiatives tailored to resonate deeply within the local player base.
• Work with local agencies and vendors to ensure smooth, high-quality execution across all touchpoints: digital, physical, and everything in between.
• Regularly monitor and report local player feedback, community conversation trends, and emerging concerns to help steer campaign messaging and content.
• Design inclusive initiatives that celebrate community content and foster storytelling in collaboration. Identify opportunities to spotlight and elevate community-led projects.
• Monitor local influencer and streamer activity, track related KPIs, and provide reporting to ensure visibility into the success of our partnerships.

Availability: Full-time, 9 month contract based in Sydney under an onsite work model.

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Upper-intermediate to fluent speaking and writing English. Able to have a real-time conversation.
• 3+ years' experience working in and managing online communities, including digital marketing and influencer strategies.
• Strong understanding of the regional/cultural landscape and gaming communities in Australia and New Zealand.
• Experience with community best practices, including communication strategies, user acquisition, and driving users through the funnel.
• Strong communication skills. You are able to clearly convey ideas, build reports, and collaborate across distributed teams.
• Operational excellence. You're highly organized, detail-oriented, and capable of managing multiple projects simultaneously with limited supervision.
• Ability to travel domestically and internationally as needed.

Nice to haves

• Deep understanding of creator needs and challenges throughout their content journey.
• Experience developing strategies to localize campaigns for a targeted audience.
• Experience with Games as a Service model titles.
• Experience facilitating collaborations between developers and creators.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 55+ engineers going to 75+ by the end of the year. The current client size team is 125+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.