Overview

We're looking for a Support Engineer - Healthcare Provider Integration & Onboarding. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We’re in the top 50 companies to watch in LA.

Client Engagement Details

Our client is disrupting the clinical trial enrollment process by transforming the way researchers identify eligible patients. Using artificial intelligence and natural language processing to mine structured and unstructured patient data, we find more, better-matching patients for trials in minutes, not months.

They work with some of the most prominent health systems, pharma companies, and CROs in the world, making our platform a crucial step in their clinical research workflow and greatly accelerating patients’ access to clinical trials.

Join us on our a mission to bring life-saving treatments to patients faster with AI in clinical trials.

Responsibilities:

• Execute playbook-driven provider data onboarding tasks, including data mapping, system configuration, rigorous testing, and validation procedures.
• Collaborate with Clinical Programs team and BUs to gather specific requirements and ensure adherence to data quality standards.
• Identify opportunities for playbook optimization and provide structured feedback for continuous process improvement.
• Troubleshoot routine integration issues in accordance with playbook guidance, escalating more complex problems as per defined protocols.

Core Competencies:

• High degree of organization and attention to detail, process-oriented approach, basic programming and data skills, understanding of healthcare data exchange standards such as HL7, FHIR knowledge, and effective problem-solving for common integration challenges.

What’s in it for you

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required Qualifications

• Upper-intermediate to fluent speaking and writing English. Able to have a real-time conversation.
• 5+ years of full-time hands-on Support Engineer experience.
• 2+ years of full-time hands-on Healthcare experience.
• 2+ years of full-time hands-on HL7 / FHIR experience.
• Strong preference for professional experience with HL7 / FHIR - Healthcare.

Nice to haves

• Bachelor’s degree in Computer Science or equivalent demonstrated ability.

Frequently Asked Questions

What are your typical clients?

The majority of our clients are venture-backed startups at the growth stage. Usually, at this stage, the company already achieved a product-market fit and is looking to expand rapidly. That’s where we bring the best engineering practices, strong architecture, the latest technologies, and consistent processes to help companies scale.

What is the length of your engagements?

Most of our long-term full-time engagements last multiple years. It allows you to evolve your career with the client company taking on more responsibilities.

What’s your company size?

The Right Balance team is 55+ engineers going to 75+ by the end of the year. The current client size team is 59+ people. The timing is great to be a part of a rapidly growing team making meaningful contributions.

What happens if the engagement is completed?

Most of our engagements are long-term in nature. That said, if the current engagement is ramping down, we’ll present you with more long-term opportunities to transition into.

What are your core values?

Client First: we only win when our clients win. We treat client challenges as our own.

Ownership: we embrace responsibility, taking on challenges, getting them to completion, and enjoying getting things done.

Quality: we’re passionate about achieving quality outcomes by applying meticulous attention to detail.